Frequently Asked Questions
Find answers to common questions about our premium parking services, booking process, and security measures.
How do I modify my booking? expand_more
You can modify your booking online via the 'Manage Booking' section up to 24 hours before your scheduled arrival time. Simply log in with your booking reference and email address. Changes are subject to availability and may incur a price adjustment based on current rates.
What happens when I arrive at the airport? expand_more
Upon arrival, drive directly to our designated drop-off zone located just 2 minutes from the terminal entrance. Our valet team will greet you, conduct a quick vehicle inspection, and assist with your luggage. Once you've handed over your keys, you can walk straight into the terminal while we park your car securely.
Is my car insured while parked? expand_more
Yes, all vehicles in our care are fully insured against damage or theft while parked in our secure facilities. Our car parks are Park Mark® accredited, featuring 24/7 CCTV surveillance, perimeter fencing, and regular security patrols for your peace of mind.
What is your cancellation policy? expand_more
We offer flexible cancellation policies. For standard bookings, you can cancel up to 24 hours before your arrival time for a full refund. Cancellations made within 24 hours may be subject to a fee equivalent to one day's parking. Non-flexible "Saver" rates are non-refundable but can be amended for a fee.
How far in advance should I book? expand_more
We recommend booking as early as possible to secure the best rates and guarantee availability, especially during peak holiday seasons. You can book up to 12 months in advance. Last-minute bookings are welcome but spaces cannot always be guaranteed.
Still need help?
Can't find the answer you're looking for? Our friendly support team is available 24/7 to assist you.